To Gather and Measure Customer Feedback!
You can ask your customers lots of questions, or you can ask them the right question… How did I do? FeedbackExpert invites customers to constantly give feedback in a fun and engaging way. Because it’s convenient and simple, your customers will happily give you valuable feedback more often. The more feedback you get, the easier it is to measure your customer happiness and keep your customers longer.
No more surveys!
FeedbackExpert gives you consistent, real time feedback you can act on. Most companies try to measure customer satisfaction with surveys. Surveys are time consuming and have a low engagement rate. Survey data is also difficult to manage because it’s aggregated, not real time and rarely (if ever) makes it’s way to the people who need it most – the employees working with your customers. With FeedbackExpert, dealing with customer satisfaction surveys is a thing of the past.
Reward your employees!
FeedbackExpert gives your employees real time feedback so they can immediately respond to customer needs. Team members can see how they are doing compared to their peers and can earn points with each customer rating to gain a customer happiness score. These scores motivate your customer facing teams to continually seek feedback and improve the service they provide.
Start for free, choose a plan later
Sign up now and try our customer satisfaction tool. FREE for 21 days. No contract and no commitment!
Standard
$9.95 / mo.
-
- 1 Customer Service Executive
- Unlimited Customers
- Unlimited FeedBack Reports
- No Custom Branding
Professional
$29.95 / mo.
- 10 Customer Service Executives
- Unlimited Customers
- Unlimited FeedBack Reports
- Custom Branding
- Additional Executive licenses at US$4.95/month
Advanced
$99.95 / mo.
- 50 Customer Service Executives
- Unlimited Customers
- Unlimited FeedBack Reports
- Custom Branding
- API Integration
- Concierge Support
- Additional Executive licenses at US$4.95/month
A Feedback Tool Built for Measuring Customer Satisfaction
Get Feedback From Your Customer
Create your own questions or choose from a list of questions which are already in use by others in your industry. Send simple, personalized surveys that get industry high response rates of 60%.
Keep track of customer satisfaction by monitoring changes from one survey period to the next. See if what you are doing is improving satisfaction or having a negative impact.
Identify Unhappy Customers
By using past scores and industry data, we identify your ‘at risk’ customers and send you an immediate email notification so you can proactively address their concerns.
Benchmark Against Your Industry
See how your company stacks up against others in your industry. Benchmark your performance so you stay above your competition.
What do they say about us?
Martin Abert, FunctionEight
In a very short time, we found Feedback Expert Pro to be invaluable, we truly have new insights into how we are doing and where we can improve